Online Banking - FAQs

What do I need in order to use Evergreen Online?

In order to use Evergreen Online, you must have a connection to the Internet. This requires an Internet Service Provider (ISP). ISP's can range from a traditional modem dial-up to DSL and cable modem broadband service.

You will also need to have an account with Evergreen. In order to register for Online Banking, you must first contact a member service representative to establish your Online Banking Profile. Your PIN number will be the last 4 digits of your Social Security Number. You will be prompted to change this PIN upon successful login.

If I make a transfer, how soon are the funds transferred within my account?

Evergreen Online is in real-time which means you can easily move money between your accounts. The results can be seen immediately by viewing the Home Page. (NOTE: WITHDRAWALS ARE NOT OFFERED THROUGH ONLINE BANKING.)

What is the maximum amount that I can transfer or withdraw at one time?

The maximum amount that can be transferred is your available balance.

When I pull a history of my transactions from an account, how many records can I view at once?

The most recent transactions from the past 10 days are displayed by default. You can see more transactions by selecting the 30 days, monthly or custom date link.

What information do I need to have ready when I contact Evergreen with a problem or question?

In order for Evergreen to assist you as efficiently as possible, try to have the following information available when contacting us:

  • Date and time of problem
  • Operating system of the computer (ex: Mac or PC, 486 processor, etc) and browser (Safari, Internet Explorer, among others)
  • If an error message occurred, try to write down the exact error message

Is there a time limit for an Online banking session?

If you are inactive for ten minutes or more, the system will automatically log you out. You can change the timeout period to 20, 30, or 40 minutes through the User Options tab. A lower number offers more security while higher numbers offer more convenience.

I can't access the login screen. Why?

An inability to access a login screen could be the result of not having the correct version of a browser. We recommend using Microsoft Internet Explorer (IE) 8.0 and above, Mozilla Firefox 4.0 and above, Safari 6, or Chrome. If you do not have the latest version of this browser, you can go to the homepage and download the latest version free of charge.





Bill Pay - FAQs

Is there a fee for using Evergreen Online Bill Pay?

No, Bill Pay is free to all members, regardless of the number of transactions per month.

When will an authorized payment be debited from my account?

If the payee is being paid with either a paper check or an electronic payment, the amount of the payment will be deducted from your account within 2 business days of the payment processing date.

What constitutes an eligible payee?

You can pay anyone in the United States (including Alaska and Hawaii) for both personal and business reasons. You can pay your babysitter, doctor, Cable Company, your VISA bill, or even yourself! You cannot, however, pay businesses outside of the United States.

What is the maximum number of payees I can have?

The number of allowable payees is fifty.

How do I pay someone new?

How do I pay someone new? You would enter the name of the person or business you want to pay in the Pay someone new entry box and click Add. Next, provide any required information; payee account number, address and phone then Click continue. The person or business will be added to your list, ready to be paid.

How do I pay an Existing person or Business?

Please determine the payee you want to pay. Specify the details for each payment and click Pay. A confirmation message appears beneath the name of the person or business.

What is an ACH payment?

An ACH (Automated Clearing House) payment is a payment that is made electronically. Instead of a conventional paper check being cut and sent, ACH payments are made in an electronic file format, in bulk. Common payments that are converted to ACH include credit card and utility companies.

How do I change information for a Person or a Business?

Please identify the payee for which you would like to change information. Click the View/Change payee details link. Within the payee information section, click the Change payee link. Make the required changes and click save changes.

Why can't I change the payee record address?

When the system converts a payee from a mailed check to an ACH, it may change the payee record address to reflect the appropriate address for an ACH. As a result, the user is not allowed to change the payee address or phone number.

Can I cancel a payment?

Yes, click the Cancel link in the Pending Payments section on the Make Payments page. You can cancel a payment up until 9:30 pm CT on the night prior to the date you scheduled the payment to be sent.

When will my payment be made?

For payees who accept Electronic Funds Transfers, we recommend that you set the send on date at least 3 business days in advance of the due date. Some payees do not currently accept electronic payments. When checks are issued to your payees, we recommend that you set the send on date at least 5 business days in advance of your bill due date.

What is an automatic payment, and how do I set one up?

The system will automatically generate payments for a payee based on the option chosen at set up. The options for scheduling automatic payments are weekly, every other week, twice a month, monthly, every 2 months, every 3 months and every 6 months. Please identify the payee for which you would like to set up an automatic payment. Click the pay automatically link. Make the required changes and click save changes.