News & Updates

We’re excited to announce our Online Banking and Mobile App platforms will be getting an uplift on July 29, 2025!

This update allows us to make some key updates to enhance security and performance and allows us to introduce new tools and features down the road. We appreciate your patience as we make these improvements.

The new and improved Online Banking and Evergreen Mobile App experience will include:

• Enhanced visuals and accessibility
• Advanced security
• New Business Banking tools for business members
• Business BillPay
• Passkey login capability

We have created a list of FAQ’s to help ease this transition. If you have any additional questions, please don’t hesitate to call us at (207) 221-5000, email us at [email protected], or visit your nearest Evergreen branch.

Q. Will I need to re-enroll for Online and Mobile Banking after the update?

A. No. You will still be able to use your existing credentials to access your Online Banking and Mobile App.

Q. What if I forgot my password to Evergreen’s Online Banking and Mobile App?

A. The new login screen will have a "Forgot Password" link that will allow you to securely reset your password.

Q. Do I need to update my Evergreen Mobile App to access my accounts after the update is complete?

A. If you have your mobile apps set to automatically update, your Evergreen Mobile App should update seamlessly. However, if your mobile app settings require manual updates, you will be prompted to update the app upon entry. You can also select “Update” in the mobile app store (Google Play or Apple Store) on the Evergreen App page.

Q. Will the old version of the Evergreen Mobile App eventually stop working?

A. Yes, Mobile App versions 5.12.XX and older will no longer be supported once the update is complete on July 29, 2025. You must update the app to the latest version (5.13.XX) to access mobile banking.

Q. I have already registered my devices. Will I have to do this again after the update?

A. Yes. To access your Online Banking and Mobile App, you will need to receive a secure access code to your phone to authenticate your device. Prompts at the log-in screen will guide you through this simple process.

Q. What will happen to my recurring transfers and payments that I have set up?

A. Your recurring transfers and payments will remain the same. No action is needed on these transactions after the update is complete.

Q. Will my external bank accounts that I use for transfers be carried over?

A. Yes. Accounts outside of Evergreen that you have previously set up for transfers will be available after the update.

Q. I use BillPay. Will I need to recreate my payees?

A. No. BillPay payees will automatically carry over into the new Mobile App version. Automatic payments and transfers will continue as normal.

Q. Will my BillPay payment history be saved?

A. Yes. Your entire BillPay history will be preserved, allowing you to review past payments in the updated BillPay system.

Q. Will my transaction history be available after the update?

A. Yes. Your complete transaction history will be available for you to view under the Accounts page.

Q. Will I still have access to my previous eStatements?

A. Yes. Your previously generated eStatements will be available to download.

Q. I use tools like Quicken®, QuickBooks®, or other financial management apps. Will I need to do anything?

A. Yes. For your security, you will need to reconnect your Evergreen accounts to these services after the system update. Please refer to those platforms on how to reconnect.

Q. Will Online Banking and the Evergreen Mobile App be unavailable at any point?

A. To perform the update, our Online Banking and the Evergreen Mobile App will be temporarily unavailable from July 28^th at 8:00pm EST to July 29 at 10:00am EST. This is subject to change without notice. We apologize for any inconvenience this may cause.

Q. The new design looks different, and I can't find a feature I used previously. What should I do?

A. We understand that change can be challenging, and it may take time to adjust. Should you have any issues finding what you are looking for, please consider contacting us by:

• Calling 207-221-5000 to speak with an Evergreen team member (press 3 to reach the Member Experience Center).
• Sending an email to [email protected].
• Messaging a live representative by using our chat widget in the lower-right hand corner on our website.
• Sending a secure message in Online Banking or the Evergreen Mobile App (once the update is complete).