News & Updates

We’re excited to announce our Online and Mobile Banking platforms will have a new, refreshed look on July 29, 2025!

This update allows us to make some key improvements to our Online and Mobile Banking platforms to enhance security and performance. This update will also allow our team to introduce new tools and features down the road. We appreciate your patience as we make these adjustments.

The new and improved Online and Mobile Banking experience will include:

• Enhanced visuals and accessibility
• Advanced security
• New Business Banking tools for Business Members
• Business BillPay
• Optional Passkey logins

We have created a list of FAQ’s to help ease this transition. If you have any additional questions, please don’t hesitate to call us at (207) 221-5000 or visit your nearest Evergreen branch.

Q. Will I need to re-enroll for online banking after the update?

A. No. You will still be able to use your existing credentials to access your online banking.

Q. What if I forgot my password to Online and Mobile Banking?

A. The new login screen will have a "Forgot Password" link that will allow you to securely reset your password.

Q. Do I need to update my Evergreen Mobile App to access my accounts after the update is complete?

A. If you have your mobile apps set to automatically update, your Evergreen app should update seamlessly. However, if your mobile app settings require manual updates, you will be prompted to update the app upon entry. You can also select “Update” in the mobile app store (Google Play or Apple Store) on the Evergreen app page.

Q. Will the old version of the mobile app eventually stop working?

A. Yes. The old version will no longer be supported once the update is complete. You must update the app to the latest version to access Mobile Banking.

Q. I have already registered my devices. Will I have to do this again after the update?

A. To access your Online Banking, you will need to receive a secure access code to your phone to authenticate your device. Prompts at the log-in screen will guide you through this simple process.

Q. What will happen to my recurring transfers and payments that I have set up?

A. Your recurring transfers and payments will remain the same. No action is needed on these transactions after the update is complete.

Q. Will my external bank accounts that I use for transfers be carried over?

A. Yes. Accounts outside of Evergreen that you have previously set up for transfers will be available after the update.

Q. I use BillPay. Will I need to recreate my payees?

A. No. Automatic payments and transfers will continue as normal.

Q. Will my BillPay payment history be saved?

A. Yes. Your entire BillPay history will be preserved, allowing you to review past payments in the updated BillPay system.

Q. Will my transaction history be available after the update?

A. Yes. Your complete transaction history will be available for you to view under the Accounts page.

Q. Will I still have access to my previous eStatements?

A. Yes. Your previously generated eStatements will be available to download.

Q. I use tools like Quicken®, QuickBooks®, or other financial management apps. Will I need to do anything?

A. Yes. For your security, you will need to reconnect your Evergreen accounts to these services after the system update. Please refer to those platforms on how to reconnect.

Q. Will Online and Mobile Banking be unavailable at any point?

A. To perform the update, Online and Mobile Banking will be temporarily unavailable from July 28^th at 8pm to July 29 at 10am. This is subject to change without notice. We apologize for any inconvenience this may cause.

Q. The new design looks different, and I can't find a feature I used to use. What should I do?

A. We understand that change can be challenging, and it may take time to adjust. Should you have any issues finding what you are looking for, please consider contacting us by:

• Calling 207-221-5000 to speak with an Evergreen team member (press 3 to reach the Member Experience Center).
• Sending an email to [email protected].
• Messaging a live representative by using our chat widget on our website.
• Sending a secure message in Online or Mobile Banking (once the update is complete).